PRIVACY POLICY (TriCore Solutions FZ LLC)

• TriCore Solutions FZ LLC respects your privacy. This Privacy Policy explains what we collect, how we use it, and your choices.

• Effective Date: 21 January 2026

• Company: TriCore Solutions FZ LLC (“TriCore”, “we”, “us”)

• Website/Platform: www.tricoresolutions.me and Microlearning Skills Labs by TriCore (“Platform”)

• Contact: info@tricoresolutions.me

1) What We Collect

We may collect:

• Identity/contact: name, email, company, role (if provided)

• Account info: login details (stored securely by the platform provider)

• Learning data: course progress, quiz results, diagnostic responses

• Transaction data: purchase status, product purchased (payments handled by Stripe or similar; we do not store full card details)

• Technical data: IP address, device/browser data, approximate location, cookies/analytics

2) How We Use Your Data

We use your data to:

• Provide access to purchased content and services

• Send course/service communications (confirmations, login/access instructions, updates)

• Recommend learning tracks based on diagnostics (if you use them)

• Improve the Platform and our offerings

• Handle billing, fraud prevention, and record-keeping

• Comply with legal obligations

3) Legal Basis

We process data based on one or more of the following:

• Performance of a contract (delivering what you purchased)

• Consent (e.g., marketing emails, optional diagnostics)

• Legitimate interests (platform security and service improvement)

• Legal obligations (accounting/tax compliance)

4) Sharing and Disclosure

We do not sell your personal data. We may share it with:

• Service providers needed to operate the Platform (e.g., Systeme.io, Stripe, Google Forms, email tools)

• Professional advisers (accounting/legal) where necessary

• Authorities if required by law

5) International Transfers

Some service providers may process data outside the UAE. We take reasonable steps to work with reputable providers and protect data appropriately.

6) Data Retention

We keep data only as long as needed:

• Account/course data: while your account is active and for a reasonable period after

• Purchases/invoices: as required by law and tax rules

• Diagnostics: typically up to twelve (12) months, unless you request deletion earlier (where applicable)

7) Your Rights

Depending on applicable law, you may request:

• Access to your personal data

• Correction of inaccurate data

• Deletion/erasure (where applicable)

• Withdrawal of consent for optional processing

• Restriction/objection in certain cases
  To request: email info@tricoresolutions.me

8) Cookies and Analytics

We may use cookies or similar tools to operate the site and measure traffic. You can adjust cookie settings in your browser. Some pages may not function properly without essential cookies.

9) Marketing Communications

If you opt in, we may send updates about TriCore offerings. You can unsubscribe anytime using the link in our emails or by contacting us.

10) Security

We implement reasonable safeguards to protect your information. However, no system is completely secure.

11) Children

Our Platform is not intended for individuals under 18. If you believe a minor has provided personal data, contact us to remove it.

12) Changes to This Policy

We may update this policy. Updates will be posted with a new effective date.

13) Contact

Questions? Contact: info@tricoresolutions.me